Terms & Conditions

1 Agreement to Terms

By accessing or using the 9ph10 website (https://9ph10.cam) and its associated services (collectively, the "Platform"), you enter into a legally binding agreement with 9ph10, a PAGCOR-licensed online gaming operator registered and operating in the Republic of the Philippines. These Terms & Conditions (the "Terms") constitute a contract between you ("User," "Player," "You") and 9ph10 ("we," "us," "our," "the Company").

If you do not agree with any provision of these Terms, you must immediately cease using the Platform and close your account if one has been created. Continued use of the Platform after any modification to these Terms constitutes acceptance of the modified Terms.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming policy, which are incorporated herein by reference. In the event of any conflict between these Terms and any promotional terms or game-specific rules, these Terms shall prevail unless explicitly stated otherwise.

2 Eligibility and Age Requirements

You must be at least 21 years of age to register an account and use 9ph10's services. By creating an account, you represent and warrant that:

• You are at least 21 years old and have reached the legal age of majority in your jurisdiction.
• You are physically located in the Republic of the Philippines at the time of account registration and gameplay.
• You are not a resident of any jurisdiction where online gambling is prohibited by law.
• You are acting on your own behalf and not on behalf of any third party.
• All information you provide during registration is accurate, current, and complete.
• You have the legal capacity to enter into a binding contract.
• You are not currently self-excluded from gambling activities in the Philippines or any other jurisdiction.

9ph10 is not available to residents of jurisdictions where online gambling is illegal, including but not limited to the United States, Australia, France, and certain Middle Eastern countries. It is your sole responsibility to ensure that your use of the Platform complies with the laws of your jurisdiction.

3 Account Registration and Security

3.1 Account Creation

To use 9ph10's gaming services, you must register for an account by providing accurate personal information, including your full legal name, date of birth, email address, mobile phone number, and residential address. You must use your real identity and may not register under a false name or on behalf of another person.

Each player is permitted only one account. Multiple accounts, duplicate accounts, or accounts registered using false information will be closed without notice. Any funds or winnings associated with duplicate accounts will be forfeited.

3.2 Identity Verification (KYC)

9ph10 is required by PAGCOR regulations and anti-money laundering laws to verify the identity of all players. You may be required to submit government-issued identification documents, proof of address, and/or proof of payment method ownership. Acceptable documents include:

• Philippine Passport
• Driver's License
• Unified Multi-Purpose ID (UMID)
• Social Security System (SSS) ID
• Philippine Identification Card (PhilID)
• Voter's ID
• Postal ID

Your account may be restricted or suspended until identity verification is completed. Withdrawals may be delayed or denied if you fail to provide requested documents within 30 days.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must not share your login information with any third party. Any activity conducted through your account is your responsibility, whether authorized by you or not.

If you suspect unauthorized access to your account, you must immediately notify our Customer Support team at [email protected]. We recommend enabling Two-Factor Authentication (2FA) for additional security.

4 Deposits, Withdrawals, and Payment Processing

4.1 Deposits

9ph10 accepts deposits via the following methods: GCash, Maya (PayMaya), BPI, BDO, UnionBank, Metrobank, Landbank, PNB, and USDT (TRC20). Minimum deposit amounts vary by payment method but typically start at PHP 100. Maximum deposit limits are displayed at the time of transaction.

Deposits are processed instantly for e-wallets (GCash, Maya) and typically within 5–15 minutes for bank transfers. Cryptocurrency deposits (USDT) are credited after 3 network confirmations, typically within 10–30 minutes.

You may only deposit funds from payment accounts registered in your own name. Third-party deposits are strictly prohibited and will result in account suspension and forfeiture of funds. 9ph10 reserves the right to request proof of payment method ownership before processing withdrawals.

4.2 Withdrawals

Withdrawal requests can be made at any time, subject to the following conditions:

• Your account must be fully verified (KYC completed).
• You must have wagered your deposited amount at least once before withdrawing (1x turnover requirement to comply with anti-money laundering regulations).
• Bonus funds must meet wagering requirements before withdrawal (see Section 5).
• Minimum withdrawal amount is PHP 300 for e-wallets, PHP 500 for bank transfers, and 100 USDT for cryptocurrency.
• Maximum withdrawal limits vary by account level and payment method. Standard accounts may withdraw up to PHP 50,000 per day and PHP 200,000 per month. VIP accounts have higher limits.

Withdrawal processing times are as follows:

• GCash / Maya: 10–30 minutes during business hours (9am–9pm Manila time), up to 2 hours outside business hours.
• Bank Transfer: 1–3 hours during banking hours, up to 24 hours for overnight processing.
• USDT (TRC20): 30 minutes to 2 hours.

4.3 Fees and Currency

9ph10 does not charge fees for deposits or withdrawals. However, your payment provider (bank, e-wallet, or cryptocurrency network) may impose transaction fees. All transactions are conducted in Philippine Pesos (PHP) unless otherwise specified. Cryptocurrency deposits are converted to PHP at the prevailing exchange rate at the time of deposit.

5 Bonuses, Promotions, and Wagering Requirements

9ph10 offers various bonuses and promotions, including welcome bonuses, reload bonuses, cashback, free spins, and loyalty rewards. All bonuses are subject to specific terms and conditions, which are displayed on the promotion page and must be read before claiming.

5.1 General Bonus Terms

• Bonuses are optional. You may opt out of any promotion by contacting Customer Support before making a qualifying deposit.
• Each bonus has a wagering requirement (also called "turnover requirement" or "playthrough requirement") that must be met before bonus funds or winnings can be withdrawn. Wagering requirements typically range from 15x to 40x the bonus amount.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games (blackjack, roulette, baccarat) may contribute 10%–20%. Live casino games may be excluded entirely. Specific contribution percentages are listed in each promotion's terms.
• Bonuses have expiration dates. Unclaimed bonuses or unmet wagering requirements expire after 30 days unless otherwise stated.
• Maximum bet limits apply when playing with bonus funds. Exceeding the maximum bet (typically PHP 100–500 per spin/hand) may void your bonus and winnings.
• Bonuses are single-use per player, per household, per IP address, and per payment method. Abuse of bonuses through multiple accounts or collusion will result in forfeiture of bonuses and account closure.

5.2 Welcome Bonus Example

The standard 9ph10 Welcome Bonus offers a 100% match on your first deposit up to PHP 5,000, with a 30x wagering requirement. If you deposit PHP 1,000 and receive a PHP 1,000 bonus, you must wager PHP 60,000 (30x × PHP 2,000) before withdrawing. Slots contribute 100% to wagering, so every PHP 1 wagered on slots counts as PHP 1 toward your requirement.

5.3 Abuse and Fraud

9ph10 reserves the right to void bonuses, confiscate winnings, and close accounts in cases of bonus abuse, including but not limited to: creating multiple accounts to claim bonuses repeatedly, using VPNs or proxies to circumvent geo-restrictions, irregular betting patterns designed to exploit bonuses, or colluding with other players.

6 Responsible Gaming and Self-Exclusion

9ph10 is committed to promoting responsible gaming and preventing problem gambling. We provide tools to help you manage your gaming activity, including:

• Deposit Limits: Set daily, weekly, or monthly limits on deposits.
• Loss Limits: Cap the amount you can lose in a given period.
• Session Time Limits: Receive alerts after playing for a specified duration.
• Cooling-Off Periods: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Close your account for 6 months, 1 year, or permanently.

To activate any responsible gaming tool, contact our Customer Support team at [email protected] or use the Responsible Gaming settings in your account dashboard.

Self-excluded accounts cannot be reopened during the exclusion period under any circumstances. Attempting to open additional accounts during self-exclusion will result in permanent closure of all accounts and forfeiture of funds.

7 Game Rules, RTP, and Fair Play

All games offered on 9ph10 are provided by licensed third-party game developers, including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and Red Tiger. Each game has its own rules, paytables, and Return to Player (RTP) percentages, which are displayed within the game interface or in the game's information section.

7.1 Random Number Generators (RNG)

All slot games, video poker, and RNG-based table games use certified Random Number Generators (RNGs) audited by independent testing agencies such as eCOGRA, iTech Labs, or GLI. Live casino games are conducted by real dealers in real-time and are not subject to RNG certification.

7.2 Game Malfunctions

In the event of a game malfunction, all affected bets and payouts are void. If your game session disconnects due to internet connection issues or device failure, your bets will be settled according to the game provider's rules. Unresolved bets are typically voided and refunded.

7.3 Fair Play and Prohibited Strategies

Players must use 9ph10's services in good faith for entertainment purposes. The following activities are strictly prohibited:

• Using automated betting software, bots, or scripts.
• Exploiting software bugs or errors to gain an unfair advantage.
• Collusion with other players in multiplayer games.
• Card counting or edge sorting in live casino games (where technically feasible).
• Any form of cheating, hacking, or manipulation of game outcomes.

Violation of fair play rules will result in account closure, forfeiture of funds, and possible legal action.

8 Prohibited Activities and Illegal Use

You agree not to use 9ph10 for any unlawful or prohibited purpose. Prohibited activities include, but are not limited to:

• Money Laundering: Using 9ph10 to launder proceeds from illegal activities.
• Fraud: Providing false information, using stolen payment methods, or engaging in credit card fraud.
• Identity Theft: Creating accounts using someone else's identity or documents.
• Chargebacks: Disputing legitimate deposits through your bank or payment provider after gambling. Chargeback fraud will result in account closure and legal action.
• Hacking: Attempting to gain unauthorized access to 9ph10's systems, databases, or other users' accounts.
• Reverse Engineering: Decompiling, disassembling, or attempting to derive source code from 9ph10's software.

9ph10 cooperates fully with law enforcement agencies in investigating illegal activity. Evidence of illegal use will be reported to the appropriate authorities.

9 Account Suspension and Termination

9ph10 reserves the right to suspend or terminate your account at any time, with or without notice, for any of the following reasons:

• Violation of these Terms & Conditions.
• Providing false or misleading information during registration or verification.
• Fraudulent activity, including bonus abuse, payment fraud, or identity theft.
• Underage gambling or failure to meet eligibility requirements.
• Requesting a self-exclusion or cooling-off period.
• Failure to respond to identity verification requests within 30 days.
• Inactivity for more than 12 consecutive months (dormant account policy).

Upon account closure, any remaining balance (excluding forfeited bonuses or fraudulently obtained funds) will be returned to you via your registered payment method. You may request account closure at any time by contacting Customer Support.

10 Intellectual Property Rights

All content on the 9ph10 Platform, including but not limited to text, graphics, logos, images, videos, software, and trademarks, is the property of 9ph10 or its licensors and is protected by Philippine and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial entertainment purposes only. You may not:

• Reproduce, distribute, or publicly display any content from the Platform without written permission.
• Use 9ph10's trademarks, logos, or branding in any manner without authorization.
• Create derivative works, modify, or reverse engineer any part of the Platform.
• Use automated tools (scrapers, bots) to extract data from the Platform.

11 Limitation of Liability and Disclaimers

9ph10 provides its services "as is" and "as available" without warranties of any kind, express or implied. To the fullest extent permitted by law, 9ph10 disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

9ph10 shall not be liable for:

• Any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Platform.
• Losses resulting from game malfunctions, server downtime, or technical errors.
• Unauthorized access to your account due to your failure to secure your login credentials.
• Delays or failures in processing deposits or withdrawals caused by third-party payment providers.
• Any actions taken by game providers, including suspension of games or changes to game rules.
• Loss of data, including gameplay history or account information, due to system failures.

In no event shall 9ph10's total liability to you exceed the amount you have deposited into your account during the 12 months preceding the event giving rise to the claim.

12 Dispute Resolution and Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or relating to these Terms or your use of the Platform shall be resolved as follows:

12.1 Internal Complaint Process

If you have a complaint or dispute, you must first contact our Customer Support team at [email protected] with a detailed description of the issue. We will investigate and respond within 5 business days. Most disputes can be resolved through our internal process.

12.2 PAGCOR Mediation

If you are not satisfied with our resolution, you may escalate the dispute to PAGCOR's Player Dispute Resolution Service. PAGCOR is the regulatory authority overseeing 9ph10's operations and provides independent mediation for player complaints.

12.3 Arbitration

If internal resolution and PAGCOR mediation fail, any remaining dispute shall be resolved through binding arbitration administered by the Philippine Dispute Resolution Center, Inc. (PDRCI) in accordance with its arbitration rules. The arbitration shall take place in Metro Manila, Philippines, and shall be conducted in English.

You agree to waive your right to participate in class action lawsuits or class-wide arbitration. All disputes must be resolved on an individual basis.

12.4 Limitation Period

Any claim or dispute must be brought within 90 days of the event giving rise to the claim. Claims filed after 90 days are time-barred and will not be considered.

13 Changes to These Terms

9ph10 reserves the right to modify, amend, or update these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Platform. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

It is your responsibility to review these Terms periodically. Continued use of the Platform after changes have been posted constitutes your acceptance of the modified Terms. If you do not agree with the changes, you must stop using the Platform and close your account.

Material changes affecting your rights or obligations will be communicated via email or account notification where practicable.

14 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the 9ph10 Platform, please contact us:

Email: [email protected]

Live Chat: Available 24/7 on the 9ph10 website

Telegram: @9ph10support

Address: 9ph10 Gaming Services, Metro Manila, Philippines

Our Customer Support team operates 24 hours a day, 7 days a week, and responds to inquiries in English, Tagalog, Cebuano, and Ilocano.